We want you to be happy with your Darvue order. Here's exactly how returns and refunds work.
The short version
- Unopened, unused items can be returned within 14 days of delivery for a full refund of the item price.
- For hygiene reasons, opened or used hair fibers and hairline powder can't be returned, unless they arrived damaged, faulty or wrong.
- Damaged, faulty or wrong item? We'll replace it or refund you at no cost.
How to start a return
- Email hello@darvue.com within 14 days of delivery with your order number and the item(s) you'd like to return.
- We'll reply with the return address and instructions. Please don't send items back before we've confirmed your return, as we can't accept returns sent without approval.
- Pack the item unopened in its original packaging and send it back with a tracked service.
Wrong shade
If the shade isn't right and the item is still unopened, contact us within 14 days of delivery and we'll exchange it for a different shade once we receive it back.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund you. You won't need to send the item back.
Kit orders
Refunds for items from a Fibers + Shadow Kit are based on the price you actually paid for each item, after the kit saving.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, faulty or wrong. Original shipping charges are not refundable.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank may take a further 5–10 business days to show the refund.
Full details: Refund policy.